Webike no longer.

[bryanchurch06]

So I ordered the outex kit from webike for converting to tubeless, on the website and in the description it shows enough supplies for two wheels, however when you receive it you get 1 wheel only. I contacted customer support and they stated it's not their fault even though they show the item incorrectly in pics when you are ordering and I will need to order a second set or return for refund within 7 days with shipping my responsibility. Complete failure and the end of my spending money with this company.

OUTEX : Clear Tubeless Kit [16]

 

[Tman]

Yep, sorry that happened to you. And I won't order from them again either. I ordered a set of crash bars and a skid plate neither of which ever arrived. The whole process took weeks to reconcile and they DID refund my charge card but I don't want to go through that again.

 

[SneakyDingo]

Oof. I gotta admit, I'm usually pretty good at spotting that sort of stuff but there's very, very little on this page that says it's only for one wheel. Even if you go to Amazon and compare it there, their kit is for TWO rims. Maybe leave a review?

https://www.amazon.com/Tubeless-Hunter-17%C3%971-60-OUTEX-FR-HCUB2/dp/B0BCVM36Q1/ref=sr_1_3

EDIT: Ok, after going on to WeBike and looking at the other kits, it now makes sense why it's for one wheel, because they're selling individual parts instead of kits for a specific bike. BUT it feels misleading to have product images that show two, and then not specifically state you're only selling enough to do one wheel, or that you need two for two wheels, etc. It's only after clicking through to other products offered on WeBike that I realized this because the other ones are sold with the statement of "Front and rear set".

 

[m in sc]

ive never had an irreconcilable issue with webike TBH, have had way mor eissues from partzilla and they are pretty good overall. Just order a second one, ive missed things as well, but it also a translated japanese site using suppliers pics and descriptions. can honestly say i've never had a 'beyond normal' issue using them in the over 10 years i've been ordering from there. Out of the sheer number of items they list, not all are going to be 100% super perfect listings, statistically, thats near impossible.

 

[bryanchurch06]

ive never had an irreconcilable issue with webike TBH, have had way mor eissues from partzilla and they are pretty good overall. Just order a second one, ive missed things as well, but it also a translated japanese site using suppliers pics and descriptions. can honestly say i've never had a 'beyond normal' issue using them in the over 10 years i've been ordering from there. Out of the sheer number of items they list, not all are going to be 100% super perfect listings, statistically, thats near impossible.

With all due respect I disagree with you, I had several emails with webike questioning the content of the ad, how the pics and descriptions were misleading to the item received. The attitude of the support staff was that's on the manufacturer not us, we are not responsible what they ship. If you look at the ad it still shows the same thing, only now at the very bottom of the description in small print it says the items pictured may not be what you receive. How are you supposed to purchase what you need then? If I order a 2nd one with shipping I am paying more than if I order from Amazon, which lists the same pics but clearly stated for 2 rims. Is it the end of the world? No but I will be ordering from a company who cares a little more about customer support.

 

[m in sc]

since all the listings used the exact same stock pic... that should always be a heads up to ask 1st. just my experience.

 

[bryanchurch06]

since all the listings used the exact same stock pic... that should always be a heads up to ask 1st. just my experience.

That's my point, how hard is it for the seller to add that information in the description? Even though webike is aware of the issue and I cannot believe I'm the only one who's had this issue they haven't corrected it. Would you feel the same way if you ordered a socket set based on description and pics and received 1 socket? Then was told just order the other sockets and pay extra shipping?

 

[dmonkey]

That is an unfortunate experience. I've had nothing but great support from WeBike. When I purchased a rack that arrived with missing hardware they reached out to the manufacturer and had replacement hardware sent to me. When there have been parts available on their Japanese site but without shipping to the USA, they accepted my custom orders on the English site and shipped to the USA. I can understand your confusion and frustration, it would surely be helpful if the listing clarified how many wheels the product is for. Since you haven't had luck with WeBike, it might be worth reaching out to Outex and explaining the issue to see if they can provide an updated description to WeBike, or sort out the issue of your order in good faith.

 

[m in sc]

Being the person that manages our companies website (including doing all spec sheets).. and we have like 1/100th the items they have, its a motherfucker to keep up with, trust me. Yes, it's pretty hard for a company like that.

Like said, the same stock image for all is a red flag, then the costs being almost half of the kits for 2 wheels should also be an indicator that maybe a preliminary email should be sent if it was in question.

.02

 

[bryanchurch06]

Being the person that manages our companies website (including doing all spec sheets).. and we have like 1/100th the items they have, its a motherfucker to keep up with, trust me. Yes, it's pretty hard for a company like that.

Like said, the same stock image for all is a red flag, then the costs being almost half of the kits for 2 wheels should also be an indicator that maybe a preliminary email should be sent if it was in question.

.02

I have never made any claims of intelligence here, I honestly believed that the size of the rims being so much smaller than a larger bike it accounted for the lower price, and I never looked at the other kits because I was only searching for the 17in rims, only later did I search outex listings on webike which has less information than any other companies that sell their products IMHO, again not to repeat myself but my issue is with the responses from webike customer service.

 

[SneakyDingo]

This is borderline dark pattern to me as it was almost impossible to determine from that product alone: As a customer, I gave them money, I expected the goods advertised. The seller is the only one that knows this is a 1 wheel purchase, through misleading photos and an incomplete product description that did nothing to correct the misleading photos.

There are a lot of potential resolutions to this, even at scale. Leaving a 1 star review with a description of it being only one wheel and no product information highlighting that is the one we can do without any input from Webike. They can go back and fix the description afterwards if they want.

 

[Cpd419]

I order a lot from eBay but you have to be super careful as most of the listing pics are misleading.

 

[bryanchurch06]

I am aware that I am beating a dead horse here so to speak so I will end it with this, I believe you know about a company or person not when everything is going right but when there is a problem. If you look at my posts I've had nothing but glowing reviews for webike ans have spent several hundred dollars in the last few months alone without incident that is a fact that I don't deny the shipping and speed of my orders has been excellent. So when I had a problem and contacted customer support I expected the same quality of service. This is from my final email of several sending pics and explaining the misinformation pictures. In my opinion they fell short of the previous service and to date show no concern for correcting it.

Notice of Change in Shipping information Policy

Dear William Church
Thank you very much for sending us the photos of the item.

We just received the feedback from the manufacturer.

*This item is for just one rim.

In case you would like to return it, please ship the item with the "Statement of Delivery" to us within 7 days from today. Please be sure to use carrier can be tracked and provide us the tracking number.
We may not be able to refund in case the item is lost or damaged.

Also, when you pack the items, please use enough cushioning material in order to prevent scratches or damage on the items.

====Returning Address====
Webike Japan Return desk
6-8-26, Chuorinkan Nishi, Yamato-shi, Kanagawa
242-0008, Japan
Phone number:81-45-961-2449

*The sender will be responsible for the shipping fee.

*Please make sure to indicate the following on both the shipping
label and the invoice.

"All items are made in Japan. Return to original sender"

This will help us not being charged unnecessary importing tax for the item we already exported.

*If the tax are to be charged to us, it may take us extra time to receive the item.

*Shipping fee we originally received from you is not be returned. We refund product fee only .

*If the returned item is not in good condition or cannot be resold, the refund amount may be reduced.

If you have any questions, please feel free to contact us.


Best regards,
Webike staff

==========================================================================
Item OUTEX Clear Tubeless Kit [Product Description] (1) Pre-cut nipple tape (2) Heat-resistant double-coated sealing tape (3) Heat-resistant protective sheet (4) Air valve (5) Work gloves (6) OUT☆EX sticker, Hologram sticker (7) Explanatory not
Item number[16]
その他 : その他 : その他

price (without tax) JPY 6,050 x 1 = JPY 6,050
==========================================================================
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[SneakyDingo]

How did you feel the quality of our support?

 

[Cpd419]

That’s why I’m skeptical of buying things front outside of my country. The shipping is high and a return seems to be a nightmare.

 

[G19Tony]

Never had an issue with them. And I've ordered a bunch of stuff. I'm sorry you had an issue.

 

[Little_Thumper_Boy]

So I ordered the outex kit from webike for converting to tubeless, on the website and in the description it shows enough supplies for two wheels, however when you receive it you get 1 wheel only. I contacted customer support and they stated it's not their fault even though they show the item incorrectly in pics when you are ordering and I will need to order a second set or return for refund within 7 days with shipping my responsibility. Complete failure and the end of my spending money with this company.

OUTEX : Clear Tubeless Kit [16]

BC, also had an issue with Webike recently. Ordered a rather pricey bracket for mounting a CT110 sub-tank on Trail125. Unbeknownst to me and any other buyers, the product photos on Webike's site were obsolete, as the mfr. had changed the design configuration (mirror-imaged the mounting holes pattern). When it arrived, it wouldn't fit the subtank+rack plan I'd put together, due to the bracket's design change. I wrote Webike about it and they wanted me to return it for a refund, including $50 shipping I'd be responsible for! So I wrote them a 2nd (scathing) email explaining in great detail, replete with my prepared pics and drawings. They took 2 weeks to respond, but were absolutely apologetic and credited me the $30 compensation I'd requested to allow for re-machining the bracket. Turns out, they weren't so bad afterall, just suffered from delayed response times, cluelessness about mfr. specifics, and translation. Nonetheless, frustrating. Good luck getting things further resolved there man.

 

[bryanchurch06]

BC, also had an issue with Webike recently. Ordered a rather pricey bracket for mounting a CT110 sub-tank on Trail125. Unbeknownst to me and any other buyers, the product photos on Webike's site were obsolete, as the mfr. had changed the design configuration (mirror-imaged the mounting holes pattern). When it arrived, it wouldn't fit the subtank+rack plan I'd put together, due to the bracket's design change. I wrote Webike about it and they wanted me to return it for a refund, including $50 shipping I'd be responsible for! So I wrote them a 2nd (scathing) email explaining in great detail, replete with my prepared pics and drawings. They took 2 weeks to respond, but were absolutely apologetic and credited me the $30 compensation I'd requested to allow for re-machining the bracket. Turns out, they weren't so bad afterall, just suffered from delayed response times, cluelessness about mfr. specifics, and translation. Nonetheless, frustrating. Good luck getting things further resolved there man.

Yep as I have poorly stated my problem is with customer service responses over several email and finally blaming the manufacturer for the problem. Not their own depictions and descriptions on the website. Glad you got yours fixed.

 

[Little_Thumper_Boy]

There's a definite need on their behalf to more responsibly and accurately represent their vendors/resources products and specs - e.g. change of policy WRT to the vendors/mfrs. taking ownership of their inaccurate/poor/confusing item representations.