I am aware that I am beating a dead horse here so to speak so I will end it with this, I believe you know about a company or person not when everything is going right but when there is a problem. If you look at my posts I've had nothing but glowing reviews for webike ans have spent several hundred dollars in the last few months alone without incident that is a fact that I don't deny the shipping and speed of my orders has been excellent. So when I had a problem and contacted customer support I expected the same quality of service. This is from my final email of several sending pics and explaining the misinformation pictures. In my opinion they fell short of the previous service and to date show no concern for correcting it.
Notice of Change in Shipping information Policy
Dear William Church
Thank you very much for sending us the photos of the item.
We just received the feedback from the manufacturer.
*This item is for just one rim.
In case you would like to return it, please ship the item with the "Statement of Delivery" to us within 7 days from today. Please be sure to use carrier can be tracked and provide us the tracking number.
We may not be able to refund in case the item is lost or damaged.
Also, when you pack the items, please use enough cushioning material in order to prevent scratches or damage on the items.
====Returning Address====
Webike Japan Return desk
6-8-26, Chuorinkan Nishi, Yamato-shi, Kanagawa
242-0008, Japan
Phone number:81-45-961-2449
*The sender will be responsible for the shipping fee.
*Please make sure to indicate the following on both the shipping
label and the invoice.
"All items are made in Japan. Return to original sender"
This will help us not being charged unnecessary importing tax for the item we already exported.
*If the tax are to be charged to us, it may take us extra time to receive the item.
*Shipping fee we originally received from you is not be returned. We refund product fee only .
*If the returned item is not in good condition or cannot be resold, the refund amount may be reduced.
If you have any questions, please feel free to contact us.
Best regards,
Webike staff
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Item OUTEX Clear Tubeless Kit [Product Description] (1) Pre-cut nipple tape (2) Heat-resistant double-coated sealing tape (3) Heat-resistant protective sheet (4) Air valve (5) Work gloves (6) OUT☆EX sticker, Hologram sticker (7) Explanatory not
Item number[16]
その他 : その他 : その他
price (without tax) JPY 6,050 x 1 = JPY 6,050
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