SneakyDingo
Well-known member
- Joined
- Aug 6, 2021
- Messages
- 1,573
This post will not be maintained, and I request this be moved and pinned to the most appropriate forum.
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I've mentioned this a few times. I bought the extended warranty from Honda Care when I purchased my motorcycle because it was cheap'ish and had a feature that I felt was very applicable to me. Unfortunately, it seems like no one actually knows what the coverage is like, etc. So I included partial contract details, as well as some thoughts at the end. Is this a long ass post? You bet your baby stealing britches it is. So long I have to break it up into several posts.
In the spirit of "I don't wanna read all of this' the very, very, very short version:
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I've mentioned this a few times. I bought the extended warranty from Honda Care when I purchased my motorcycle because it was cheap'ish and had a feature that I felt was very applicable to me. Unfortunately, it seems like no one actually knows what the coverage is like, etc. So I included partial contract details, as well as some thoughts at the end. Is this a long ass post? You bet your baby stealing britches it is. So long I have to break it up into several posts.
In the spirit of "I don't wanna read all of this' the very, very, very short version:
The focus of this particular area of content is on the idea that there are three main things to be concerned about on the bike, specific to not being at home or at a dealership:
Regarding HondaCare, I learned something about it. HondaCare is now provided through Brickell Financial Services Motor Club,Inc. doing business as Road America Motor Club, also known as Road America. If you go to their website, Road America has this entry on it:
Looking closely at Agero/Aegis:
- Bike won't start.
- Bike has no gas.
- Bike has a flat tire.
Regarding HondaCare, I learned something about it. HondaCare is now provided through Brickell Financial Services Motor Club,Inc. doing business as Road America Motor Club, also known as Road America. If you go to their website, Road America has this entry on it:
I am negatively inclined to recommend the extended warranty because suing a company like this is a f**king nightmare to go through all the hoops for legal entities, and suing companies like this is often how you get them to do the right thing when they don't do the right thing. Also they're basically an insurance company in the guts of it all, so they basically live for litigation and denying claims.Road America is now an Agero owned brand.
Don’t worry, many of the services you know and love are still here. Many of the Roadside Assistance programs remain unchanged -- the toll-free phone numbers used to access the program have not changed, nor the membership or policy number used to access benefits.
Looking closely at Agero/Aegis:
- The Agero website itself makes it very difficult to locate who the authorized dealers are (this is important).
- BBB does not approve of Aegis (Aegis being listed inside the contract itself). There are 5 customer complaints, 1 resolved, which required the dealership to step in.
- Reverse searching the phone number for service results in hits for Aegis Powersports. Yelp gives them a 2 star rating. However, I think the true rating is a 1 star rating. Yelp has been in hot water before for their review system, so it's important to consider beyond the first page reviews. If you look at the non-first page listings, they're all 1 star.
Exact wordage of the contract is below, pulled directly from the contract, focusing specifically on the sections pertinent to getting shit fixed while out and about and getting shit towed below. I didn't include stuff relevant to the parts warranty. (text obtained through OCR, may contain minor errors)
Roadside Assistance
Emergency Road Service is provided through Nation Motor Club, LLC. with administrative offices at 800 Yamato Road, Suite 100, Boca Raton, FL 33431. For assistance call toll-free 866-330-0760. When calling for roadside assistance, You will be required to give the dispatch representative the Producer Code: 36583 and Plan Letter(s): "U" and Your Agreement number on the top right corner of the Agreement.
• For Alaska, Alabama, Utah, and Virginia members, services are provided by Nation Safe Drivers Services, Inc.
• For California members, services are provided by Nation Motor Club, LLC., California Motor Club Permit Number 5157-3,
Emergency Road Service is available when Your Unit is disabled as long as this Agreement is in effect. No Deductible applies to the following. Note: One paid benefit per 72-hours.
Limitations: This is a dispatch service. In the event you have contracted for any covered services on your own, you may send your receipted expenses for reimbursement consideration to Nation Safe Drivers, 800 Yamato Rd. STE 100, Boca Raton, FL 33431. Maximum reimbursement for services not obtained through our toll-free number is strictly limited to $50.00. Service is not available for units that are not within 15 feet of a regularly maintained roadway.
EMERGENCY ROAD SERVICE consists of the following:
What to do in the event of a failure:
During Business Hours; Contact Provider at (800) 572-5099 for repair shop instructions prior to repair. A repair facility will be approved if they are an Aegis selling dealer in good standing with Aegis or a franchise of the manufacturer. The qualified repair facility will then contact Provider for repair authorization. Under no circumstances may a repair be commenced or a repair completed and the vehicle released under the contract without prior Aegis authorization.
When Provider is Closed: Covered emergency repairs of $200 or less may be made by the contract holder to make the vehicle operable. All repairs must be substantiated with proof of receipt or invoice. Contract holder must return the vehicle to the qualified repair facility to obtain prior authorization from Provider for any covered emergency exceeding $200 (see "During Business Hours" above).
Road Hazard Option: Photograph damage showing entire bike with the damaged tire or wheel, the bike with the VIN and also photograph the damage in an up-close detailed photograph(s). If the tire is damaged, please show the damage and tread depth. Provider may request photographs or other documents at any time during the claim process to substantiate the claim.
Roadside Assistance
Emergency Road Service is provided through Nation Motor Club, LLC. with administrative offices at 800 Yamato Road, Suite 100, Boca Raton, FL 33431. For assistance call toll-free 866-330-0760. When calling for roadside assistance, You will be required to give the dispatch representative the Producer Code: 36583 and Plan Letter(s): "U" and Your Agreement number on the top right corner of the Agreement.
• For Alaska, Alabama, Utah, and Virginia members, services are provided by Nation Safe Drivers Services, Inc.
• For California members, services are provided by Nation Motor Club, LLC., California Motor Club Permit Number 5157-3,
Emergency Road Service is available when Your Unit is disabled as long as this Agreement is in effect. No Deductible applies to the following. Note: One paid benefit per 72-hours.
Limitations: This is a dispatch service. In the event you have contracted for any covered services on your own, you may send your receipted expenses for reimbursement consideration to Nation Safe Drivers, 800 Yamato Rd. STE 100, Boca Raton, FL 33431. Maximum reimbursement for services not obtained through our toll-free number is strictly limited to $50.00. Service is not available for units that are not within 15 feet of a regularly maintained roadway.
EMERGENCY ROAD SERVICE consists of the following:
- Flat Tire Towing Service: In the event of a flat tire on the Unit, we will arrange to have the Unit transported up to 25 miles at no out of pocket expense to you.
- Battery Service: In the event the Unit will not start due to a weak or "run down" battery we will arrange for a service provider to boost or jump-start the Unit with a booster battery.
- Delivery Service: We will arrange for the delivery of emergency supplies of gasoline, oil or water and other accessories and supplies as may be required and available. You are responsible for the cost of supplies delivered.
- Towing Service: In the event the Unit is disabled, we will arrange to have the Unit transported to a destination of Your choice up to 25 miles at no out of pocket expense to you.
What to do in the event of a failure:
During Business Hours; Contact Provider at (800) 572-5099 for repair shop instructions prior to repair. A repair facility will be approved if they are an Aegis selling dealer in good standing with Aegis or a franchise of the manufacturer. The qualified repair facility will then contact Provider for repair authorization. Under no circumstances may a repair be commenced or a repair completed and the vehicle released under the contract without prior Aegis authorization.
When Provider is Closed: Covered emergency repairs of $200 or less may be made by the contract holder to make the vehicle operable. All repairs must be substantiated with proof of receipt or invoice. Contract holder must return the vehicle to the qualified repair facility to obtain prior authorization from Provider for any covered emergency exceeding $200 (see "During Business Hours" above).
Road Hazard Option: Photograph damage showing entire bike with the damaged tire or wheel, the bike with the VIN and also photograph the damage in an up-close detailed photograph(s). If the tire is damaged, please show the damage and tread depth. Provider may request photographs or other documents at any time during the claim process to substantiate the claim.